Frequently Asked Questions (FAQ)

Welcome to the Crestora Apparel FAQ page. Here you can find answers to the most common questions about orders, shipping, returns, payments, and customer support. We aim to provide a smooth and transparent shopping experience for customers worldwide, including the United States, Europe, Canada, Australia, and other regions.

1. Where do you ship to?

We offer worldwide shipping, including the United States, United Kingdom, Europe, Canada, Australia, and most international destinations.

2. How long does shipping take?

Shipping time depends on your location:

• USA: 7–15 business days
• Europe: 7–18 business days
• Canada & Australia: 8–20 business days
• Other regions: 10–25 business days

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment in real time.

4. What is your return policy?

We accept returns within 14 days of delivery if the item is damaged, defective, or incorrect. Items must be unused and in original packaging.

5. How do I request a refund?

To request a refund, please contact our support team at [email protected] with your order number and product details.

6. What payment methods do you accept?

We accept major international payment methods such as credit cards, debit cards, and secure third-party payment gateways.

7. Can I change or cancel my order?

Orders can be modified or canceled only before they are processed or shipped. Once shipped, changes are no longer possible.

8. Do I need to pay customs fees?

Depending on your country’s regulations, import duties or taxes may apply. These charges are the responsibility of the customer.

9. How can I contact customer support?

You can contact us anytime via email:
[email protected]

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