Refund policy

Refund Policy | Returns & Refunds for Global Customers

At Crestora Apparel, we aim to provide a smooth, transparent, and reliable shopping experience for customers worldwide, including the United States, Europe, Canada, Australia, and other international regions. This Refund Policy explains how returns, refunds, and replacements are handled for all online orders placed through our website.

1. Eligibility for Returns & Refunds

We accept refund or return requests under the following conditions:

• The item arrives damaged, defective, or incorrect
• The product is unused, unworn, and in original packaging
• The request is submitted within 14 days of delivery

To maintain product quality standards and hygiene requirements, certain items such as clearance products, final sale items, or promotional discounts may not be eligible for return.

2. How to Request a Refund

To initiate a refund request, please contact our support team at:
[email protected]

Please include the following information:

• Order number
• Clear product photos (if applicable)
• Description of the issue

Our customer support team typically responds within 24–48 hours on business days.

3. Refund Processing Time

Once your refund request is approved, the refund will be processed within 5–10 business days, depending on your payment method (PayPal, credit card, or other payment gateways).

4. Non-Refundable Situations

• Incorrect shipping address provided by the customer
• Delays caused by customs or international logistics carriers
• Items that have been worn, washed, or altered
• Orders delayed due to force majeure events

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